资料介绍
Adoption_of_ITIL_in_Large_Enterprises_0120051The Adoption of ITIL in Large Enterprises
January 2005
2005 TechRepublic, Inc. www.techrepublic.com. All rights reserved.
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The Adoption of ITIL in Large Enterprises
Executive summary.................................................................................................... 3 Introduction ................................................................................................................ 5 Research methodology.............................................................................................. 6 Respondent demographics ....................................................................................... 6 Key findings ................................................................................................................ 7 Current state of ITIL
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